Frequently Asked Questions
General
We happily welcome both appointments and walk-ins! Please check out our latest office hours on our website if you plan to stop on by.
Applying is super easy! You can complete your application online at your convenience. We give you several ways to apply online through our website. If you need any assistance along the way, just reach out!
Once you upload all the necessary information, we’ll work on your application quickly! Approval typically takes anywhere from just 24 -48 hours. We’ll keep you in the loop throughout the process!
Yes, we offer lease terms ranging from 3 to 15 months. Please note that leases shorter than 12 months will incur a short-term premium added to the monthly rent.
You can pay your rent online using e-check, credit, or debit card, and you have the option to set up automatic payments each month. Additionally, rent can be paid in person at participating locations through our walk-in payment system.
Yes, all residents are required to have renter's insurance. If you prefer not to obtain third-party insurance, you can opt into our limited liability program.
Currently, all utilities are the resident's responsibility, so they’re not included in your rent.
Electricity is set up through the City of St. Charles, while gas services are provided by Nicor. Water and trash services are arranged for you by us and charged to your account monthly.
You can use Xfinity for Internet and cable services.
Amenities
Our property features a swimming pool, a 24-hour fitness center, a picnic patio area with grilling stations, and a dog park.
Yes, surface parking is available for residents and guests, with permits and stickers required. Additionally, heated garage spaces are available for rent.
Yes, each apartment home includes an in-unit washer and dryer for your convenience.
Pet Policy
Our community is pet-friendly.
Location
Our community is situated in a beautiful residential area and features two elevators for convenience, along with underground parking for added accessibility and security.
We are located in the St. Charles School District 303.
The nearest grocery stores are Jewel-Osco and Walmart, with a Whole Foods coming soon! They are all within a short distance from our community.
Maintenance
Yes, we have on-site maintenance available, including after-hours services for emergencies.
You can submit service requests through your resident portal or by calling the office and pressing 2 after the prompt. For emergencies, please call the office and press 3 after the prompt.
Residents do not need to be home for maintenance work, provided they give our team permission to enter and there are no minors present.
Didn't find an answer?
Our team is always ready to answer your questions.